Acronis True Image Home 2010 Support options

	Self Service	Customer Service	Trial Product Support	Standard Support	Pay Per Incident Support
Terms	Access to Knowledge Base articles and documentation	Administrative, license/serial number, web navigation, download, or promotional offer issues	Valid for length of the trial	Valid for 90 days after product registration	Purchase support for a single incident
Pricing	Free	Free	Free	Free	¥900 per incident
Scope of Service	Unlimited	Unlimited within reasonable limits	Within trial period	Unlimited within reasonable limits	1 Incident
Availability	Online	Monday-Friday 9:00 - 18:00	Monday-Friday 9:00 - 18:00	Monday-Friday 9:00 - 18:00	Monday-Friday 9:00 - 18:00
Support Method	Online library	Email & self-service	Email	Email, phone	Email, phone
Software Updates	N/A	N/A
Upgrades to New Versions	N/A	N/A	N/A	Free within first 30 days	Free within first 30 days

Incident definition: An incident is a customer’s request to solve one single technical problem in connection with Acronis software. It includes all chat, phone and email inquiries related to the resolution of this single technical problem.